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At Futon Furniture Center customer service and interaction is and will always be our first priority. If you need a question answered about our extensive product line, are looking for a specific product, need an order updated, please contact us for quick professional service. It is not only our goal to provide excellent customer service and information, but also allow you a pleasurable, unique experience so that next time you are looking for Futons or Futon Furniture and accessories you will come back and visit us!. Please don't hesitate to find out what we can do for you!!!!! Customer Service Hours: 11AM - 6PM EST. 7 Days a week Sincerely, Frequently Asked Questions Click on any question to go to a detailed answer of that question or scroll down the page to get answers to all of them. Ask your own questions by calling 888 MY FUTON or sending us an email at info@futonfurniturecenter.com.
Q: What kinds of payment do you accept? A: We accept the following forms of payment - Visa, Mastercard, Discover and American Express and You may call us at 888 MY FUTON for to make payment arrangements over the phone. Q: Will my credit card be billed as soon as I submit my order? A: No, your card will not be billed until we confirm pricing, shipping and availability. A: Yes. Please e-mail your phone #’s at info@futonfurniturecenter.com for best time for us to call, or leave your number on our toll free number 888 MY FUTON. Q: Is it safe to use my credit card on line? A: Yes. We use Secure Sockets Layer Standards from the moment you start your order all the way though the shopping and billing process. Our Secure Layer (SSL) encryption technology makes all your information unreadable to a third party when it is in transit from your computer to ours. If you are still not comfortable using you credit card on line you may order any item over the phone by calling 888 MY FUTON between the hours of 11:00AM and 6:00 PM EST. A: Yes, just go to our home page and click on “SALES ITEMS” Q: Where are you located and what can I expect when I expect to find if I visit your showroom? A: Futon Furniture Center is a high-end retailer of Contemporary furniture and has specialized in Futon products almost 25 years. We are a high volume dealer and buy in large quantities for the lowest costs. We've seen it all... and choose to sell only the best. We are in New York City, New York where we have operated in the same store fronts since 1978. We ship most items from our New York warehouse. Click here for Retail Locations & Hours Q: Is there a guarantee on your products? A: All of our products are guaranteed to be free of defects in materials and workmanship or from shipping damage. The warranties on these products do not cover normal wear and tear or damage from misuse of the products. All details of your warranties are delineated on your invoice. Q: How much assembly is required? A: This is RTA furniture. (Ready to be Assembled). Few products are as simple to assemble as these. Directions are clear and an allen head tool is provided. Arrangements can be made to have your furniture assembled as well. Please contact us for details. Q: What is your return policy? A: Futon Furniture Center guarantees 100% satisfaction on all products!!! If you are not 100% satisfied with your item, you have 10 days to return the item to Futon Furniture Center in new condition and original packaging. You, the customer, are responsible for return shipping. Once the merchandise is received at our warehouse and inspected, we will refund the purchase price (not including shipping) less a 15% re-stocking fee.
Please include the following in the return package. The invoice or a copy of the invoice and an explanation of why the product is being returned. Your credit will be processed within 1 week. Q: How do you ship and what are the shipping charges? A: We find the most convenient and least expensive way to ship products to our customers. Depending on the weight, size and destination, shipping charges will vary. Whenever possible we use UPS or FedEx; in cases of oversized items we use a common carrier trucking service. We have found our customers appreciate the effort we make to save them money with personalized attention to their shipping needs instead of inflating our prices to include shipping costs or by using an inflated flat rate for shipping. Q: Do you ship internationally? A: Yes. However, international shipping as well as shipping to Hawaii and Alaska can be prohibitively expensive. As with any other shipping inquiry, we will find the most convenient and least expensive means of getting you the products you need. Q: What if I have freight damage? A: Our shipping cartons are specially designed for the rigors of cross country shipping. That means the chance of damage is minimal. If you do have damage we will ship you a replacement part ASAP, at no charge. You may accept products from the shipping company even if they appear damaged. We will send you a replacement part next business day. You do not have to file a freight claim with anyone but us. We have the parts in stock to make it right. A: Please do not hesitate to contact us in the event you cannot find your item. We will be happy to help you with your request. We can be reached at our toll free number 888 MY FUTON, Monday-Friday 11AM- 6 PM EST. or email info@futonfurniturecenter.com A: By and large, our website is our catalog. Please us at info@futonfurniturecenter.com or call toll free 888 MY FUTON if you have any questions about any of the products you see on our website or if you don't see what you are looking for. Our Internet Representatives are happy to answer any of your questions and help you find the products that best meet your needs. Privacy Statement Futon Furniture Center firmly believes in your privacy and the security of your personal information. We are committed to using any information you give us in a responsible manner. You're very important |
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